Order Information PageWe ship WORLDWIDE
PRINTABLE ORDER FORM
We now accept VISA, Mastercard, Delta, JCB, Solo and Switch
SEND ORDER TO:
P.O. Box 110,
DIDCOT, Oxon, UK,
ENQUIRIES: +44 (0)1235 819744
FAX: +44 (0)1235 812367
Most items shipped within 2 - 3 days of you placing your order by credit card
In this catalog, all $ prices refer to US dollars . For the purposes of ordering, ALL UK and European orders must be in Pounds Sterling prices and ALL other orders must be calculated in US$ prices
You can pay by:
1) Credit card - Visa, Mastercard, Delta, Solo and Switch/Maestro are all accepted. This means any orders in US$ are changed by the bank to UK pounds and so the UK pounds amount will appear and then *your* bank will convert at their rate. This does mean the end price will vary to me slightly more or less than the actual total. We are New Moon (Enterprises) Ltd on your card statment.
2) Cheque/Money Order - Please make them payable to New Moon. WE NO LONGER ACCEPT US$ MONEY ORDERS NOR US$ CHECKS.
3) Cash - US$ or UK£ only - we suggest wrapping the cash in tin foil to disguise it and check with us to make sure you are sending the correct amount. We also suggest choosing a safe method of sending the cash. A portion of all US$ cash orders is donated to the Witches Voice.
4) UK Postal Orders - Please make them payable to New Moon
5) Bank Transfer - For existing customers only - please contact us first.
We at New Moon understand many internet businesses are slow to send out orders or do not send at all and we understand the caution many take with regards to online businesses. We are willing to answer any questions you may have and will advise you of any delay to filling your order. Please feel free to phone, email or fax us about your order. Our customers rave about our service and attention to quality and detail. Here are some of their comments.
UK Customers basic packing, postage and handling charge is £2 ONLY Add £2 for Recorded delivery, £4 for special delivery and there is a MINIMUM charge of £10 for courier which does go up so contact us for charges.
European Customers 10% of total, £3 minimum charge International recorded delivery costs an additional £3
North American customers 10% of total, $5 minimum to the US and Canada International Recorded which does include insurance is an additional $5,
Rest of the World 15% of total, $10US minimum charge International Recorded option is an additional $5 which includes insurance.
DELIVERY- most orders should be processed and shipped within 7 days of receipt, but please allow up to 28 days for delivery. Royal Mail has admitted to LOSING MILLIONS of pieces of mail and so we STRONGLY recommend using recorded or special delivery options as without it we cannot guarentee delivery of your goods nor, if they go missing can we trace them therefore they cannot be replaced. Occasionally your order may be dispatched in more than one parcel or by more than one delivery method. If you fail to collect your order and it is returned to us, you will be charged for redelivery. Ceramic goods, robes, some cloaks, and related items are custom made to order and so will take longer than 28 days. We also strongly recommend that international customers opt for the International Recorded option. While this option is an additional $5 it makes the item trackable and without it we cannot guarentee delivery of your goods nor, if they go missing can we trace them therefore they cannot be replaced.
AVAILABILITY-We aim to maintain sufficient levels of stock, but in the circumstance that any item is DISCONTINUED, we will contact you about alternative arrangements. Custom order items such as (but not limited to) robes, cloaks, rings and tabbards are not returnable and require full payment before work is undertaken as they cannot be sold on. Certain items will require additional time to create and so may not be available at time of order such as rings, ceramics, robes, cloaks, sterling silver runes, etc. Sized items cannot be returned or exchanged. As many items are ordered from overseas or small firms, there can be a supply problem. All prices are applicable until superseded by a following print or electronic catalogue. E&OE
GUARANTEE-This guarantee does not affect your statutory rights within the UK.
In the unhappy event that you may need to cancel your order, please contact us immediately by email or recorded letter (otherwise we cannot prove it was cancelled). If your order has not been shipped, we can do this for you instantly unless you ordered a sized item which is in production. If you need to return an item please be aware that you are required to contact us within 7 business days of shipping date by confirmed email (we send an autoresponse), confirmed fax (call us to check to make sure we got it) or by registered letter for a return authorization number. Rings cannot be returned. This is so we can track your return with a paper trail. Returns are not accepted without a returns authorization number. Do not sign for damaged parcels *OR* sign for them as damaged and report immediately so we may rectify the situation.
There is a 20% service charge deducted on ALL returned orders.
Shipping costs are NOT refundable as this is a service we undertake on your behalf.
RETURNS - This does not affect your statutory rights within the UK. Shipping costs and the 20% service charge on all items are NOT refundable as both relate to services we undertake on your behalf. For a break down of the service charge, please see below. Special order or made to measure items are not returnable (ie. robes, cloaks or rings that have been cast for your size). Returns must be shipped back by a secure method and must be properly packed so as to not suffer damage in transit. We do not under any circumstances give refunds to anyone other than the original purchaser. Returns *MUST BE* sent with a Returns Authorization number as mentioned above. We will not take any responsibility whatsoever for any order or part order returned without a returns authorization number. This is because Oxfordshire is the single worst postal region in the UK and Didcot is one of the worst within the worst region for post and so we cannot know if returns go astray if we don't know to expect them. You *must* contact us within 7 working days of receiving your order in order to return an item. Any returns sent back from overseas will have any duty and tax we have to pay on them deducted from the final refund amount (so contact us for instructions on how to avoid this). We cannot accept damaged products back unless the damage can be proven to have happened as the result of abuse in transit in which case you will have signed for the item as "DAMAGED" and can claim from the shipping company. You *MUST* contact us within 24h of receiving a product damaged to be elidigible for in-transit damage compensation. Everything leaves here after being inspected first so we can assure you that your item was perfect when it left here therefore any damage will have happened in transit.
When returning an item, you must take careful care of it while it is in your posession and you must pack it carefully to ensure it is not damaged in transit from yourself to us. This is in accordance with the distance selling act 2000 which does actually stipulate this.
The 20% service charge for picking, inspecting and checking all items before shipping plus things like credit card service charges and accounting fees and is included in the pounds sterling online retail price of the goods. This 20% service charge is calculated based on several factors and is what we refer to as a "restocking fee". This 20% service charge, like postage charges, is subject to VAT in the UK and therefore is calculated based on this fact. The charge is one part of a complex calculation which is how a final retail price is arrived at. As the service is performed on behalf of you, the customer, it is, like shipping, non-refundable once performed. The cost to non-UK addresses is higher as is postage and therefore causes a discrepency in prices to other countries which is reflected in our online price. Once the service is done on your behalf, this 20% charge cannot be refunded if goods are returned. This is in accordance with the distance selling act 2000.
ENQUIRIES-If you have any queries regarding your order, postal charges, or items not appearing in the catalogue, please FAX +44 (0)1235 812367, e-mail email@example.com or phone us at +44 (0)1235 819 744.
CONFIDENTIALITY-Any information given to New Moon by you, the customer, is treated in the strictest confidence. Under no circumstances do we pass on any information to a third party.
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